The Ohio RCAP Toolkit
Financial Capacity	Managerial Capacity	Technical Capacity
Example Rules and Ordinaces	Customer Service and Public Education	Other Resources

Customer Service and Public Education Toolkit
Description	Documents to Download	Direct Links to Documents on Other Sites
Customer Service	Example of a Customer Rights and Responsibilities brochure - from Fortville, IN
Backflow Prevention/Cross Connections	Homeowner Association Backflow Prevention Brochure template (specific to Ohio)	OH EPA Backflow Prevention and Cross Connection Control brochure
Drinking Water Service/Quality	Go to our Technical Capacity webpage for Consumer Confidence Report Templates	OH EPA: Nitrate in Drinking Water Factsheet
Source Water Protection	Karst Brochure	Your Water, Your Decision customizable flyer LGEAN Source Water Protection Materials (poster, PSA announcement, flyer, etc) US EPA: Source Water Protection Resources
Sewage Treatment/Inflow & Infiltration	Illegal Sewer Connections Brochure example (note this is a large MS Publisher file)
Sewage Backups		Ohio ODH: Know what to do after a sewage backup
Decentralized WastewaterTreatment & On-Lot Systems	Visit Decentralized Central for lots of great resources!	OSU Factsheet:  Why do Septic Systems Fail? OSU Factsheet:  Septic System Maintenance OSU Factsheet:  Septic Tank - Soil Absorption Systems   OSU Factsheet: Septic Tank Mound Systems
Private Wells		ODNR Factsheets about Private Wells  OH EPA: Home Water Treatment Units - Things to Consider Before Purchasing
Others	The Walkerton Case (in Powerpoint -story of how 7 people died and 2,300 became ill in May 2000 after the public water system became contaminated )	NEW! Liquid Assets: The story of our water infrastructure (documentary)

Return To Top